1. About Us

Prime Stainless Steel Master specializes in the supply, fabrication, installation, and maintenance of high-quality stainless steel products for residential, commercial, and industrial applications across Kenya.

2. Acceptance of Terms

By using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions and all applicable laws and regulations.

3. Products and Services

We strive to ensure that all product descriptions, specifications, images, and pricing displayed on our website are accurate. However, occasional errors may occur, and we reserve the right to correct any inaccuracies without prior notice.

Custom-fabricated products are manufactured according to customer-approved specifications and may vary slightly due to the fabrication process.

4. Quotations

All quotations provided by Prime Stainless Steel Master are subject to:

• Product availability
• Material price fluctuations
• Site inspection where applicable
• Final project specifications
• Quotation validity period indicated on the quotation document

A quotation does not constitute a binding agreement until it has been formally accepted by both parties.

5. Orders and Payments

Orders are confirmed once payment terms have been agreed upon and any required deposit has been received.

We reserve the right to suspend production or delivery for overdue payments.

Accepted payment methods will be communicated during the quotation or invoicing process.

6. Custom Fabrication

Custom-made stainless steel products are manufactured based on customer-approved drawings, measurements, or specifications.

Once production has commenced, changes or cancellations may not be possible and additional charges may apply.

Customers are responsible for ensuring that all measurements, specifications, and approvals provided are accurate before production begins.

7. Delivery and Installation

Delivery timelines are estimates and may vary depending on production schedules, material availability, weather conditions, transportation, or other circumstances beyond our control.

Where installation services are included, customers are responsible for ensuring that the installation site is safe, accessible, and ready for the scheduled work.

8. Returns and Refunds

Returns and refunds are governed by our Delivery & Return Policy.

Custom-fabricated or made-to-order products are generally non-returnable unless a manufacturing defect has been confirmed.

9. Warranty

Where applicable, Prime Stainless Steel Master provides warranties against manufacturing defects for eligible products.

The warranty does not cover:

• Normal wear and tear
• Improper installation by third parties
• Misuse or negligence
• Accidental damage
• Corrosion caused by harsh chemicals or improper maintenance
• Unauthorized modifications or repairs

Customers should follow recommended care and maintenance practices to preserve product quality.

10. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, and other materials, is the property of Prime Stainless Steel Master unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Prime Stainless Steel Master shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the value of the product or service purchased.

12. User Responsibilities

Users agree to:

• Provide accurate information when making enquiries or placing orders.
• Use the website only for lawful purposes.
• Refrain from attempting to disrupt, damage, or gain unauthorized access to the website.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not control or endorse these websites and are not responsible for their content, services, or privacy practices.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updated versions will be published on this page with a revised effective date.

Continued use of the website after changes have been published constitutes acceptance of the updated Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Kenya.

16. Contact Us

If you have any questions regarding these Terms & Conditions, or require clarification about our products or services, please contact Prime Stainless Steel Master through the contact information provided on our website. Our team will be happy to assist you.