Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quotation, place an order, or complete a form on our website, we may collect:

• Full name
• Email address
• Phone number
• Company name (where applicable)
• Delivery or project location
• Any information you voluntarily provide in your message

Technical Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral source

This information helps us improve website performance and user experience.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and quotation requests
• Process orders and provide our services
• Communicate with you regarding your projects
• Improve our products, services, and website
• Send important service updates
• Comply with legal and regulatory requirements
• Prevent fraud and enhance website security

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Enhance user experience

You may choose to disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

We may share your information only when necessary with:

• Delivery and logistics partners
• Payment service providers
• Professional advisers
• Government authorities where required by law

All third parties are expected to protect your information and use it only for the purpose for which it was provided.

Data Security

We implement appropriate technical and organisational security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to protect your data, no internet transmission or electronic storage method is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Meet legal, accounting, or regulatory obligations
• Resolve disputes and enforce our agreements

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Withdraw consent for certain processing activities
• Object to or restrict the processing of your information where permitted by law

To exercise any of these rights, please contact us using the details provided on our Contact page.

Third-Party Links

Our website may contain links to external websites for your convenience. Prime Stainless Steel Master is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Prime Stainless Steel Master through the contact details provided on our website. We are committed to addressing your concerns promptly and professionally.